VA Academy MBA Workbook

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Know best practices of operations and performance management when working with your VAs.

Course Content

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INTRODUCTION

INTRODUCTION 1 Topic

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Lesson Content

0% Complete 0/1 Steps

1.0 What is the MBA Workbook

FTF-MBA-C-001 Onboarding

Onboarding 3 Topics

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2.0 Pre-Onboarding Process

3.0 Onboarding Process

4.0 Organizational Guidelines

FTF-MBA-C-002 Performance Management

Performance Management 15 Topics

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1.0 Introduction

2.0 Key Players

3.0 Process Flowchart

4.0 Strategy Formulation

5.0 Key Performance Indicators

6.0 Individual Performance Scorecard

7.0 Developmental Assignment

8.0 Performance Monitoring

10.0 Performance Feedback

11.0 Performance Review

12.0 Performance Review-New Employees

13.0 Performance Review – Employees On Developmental Assignment

14.0 Action Plans

15.0 Guide to Good Disciplinary

FTF-MBA-C-003 Training & Career Development

Training & Career Development 4 Topics

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1.0 Introduction

2.0 Development Needs Analysis

3.0 Request For Training

4.0 Succession Planning

FTF-MBA-C-004 Total Rewards

Total Rewards 13 Topics

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1.0 Introduction

2.0 Compensation

3.0 Salary Increase

4.0 Timekeeping and Payroll

5.0 13th Month Pay

6.0 Leave Credits

7.0 Bonus Scheme introduction

7.1 Incentive Scheme

7.2 Profit-sharing Bonus Scheme

7.3 Medium Team Bonus Scheme

7.4 Large Team Bonus Scheme

10.0 Personal and Professional Growth

FTF-MBA-C-005 Employee Separation

Employee Separation 6 Topics

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Lesson Content

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1.0 Introduction

2.0 Voluntary Resignation

3.0 Termination Of Employment Due To Poor Performance

4.0 Termination Of Employment Due To Work Behavior/Attitude

5.0 Termination Of Employment Due To Business Closure/ Retrenchment/Redundancy

6.0 Exit Interview

FTF-MBA-C-006 Operations Management

Operations Management 8 Topics

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1.0 Introduction

2.0 Deals Sourcing

3.0 Deals Analysis & Submission

4.0 Deals Review

6.0 Logistics, Inventory Management, After Sales

7.0 Holiday Tracker – Template

8.0 Certificate of Employment – Template

FTF-MBA-C-007 OPERATIONAL EXCELLENCE AND INSIGHTS

Operational Excellence and Insights 5 Topics

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1.0 The first 4 months with your new sourcing VA

2.0 High Performing Teams – Interviews with my Sourcers

3.0 High Performing Teams – Interviews with my Purchasing Managers

4.0 High Performing Teams – Interviews with my Operations Manager

5.0 Scaling from 0 to an outsourced business

SAMPLE TEMPLATES

Downloadable Sample Templates

DOWNLOADABLE BLANK TEMPLATES

Downloadable Blank Templates

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