In this article, we’ll know the Amazon virtual assistant job description when hiring or even applying for the job.
Knowing the Amazon virtual assistant job description is essential when you are applying for the position. As a virtual assistant, you will be the primary point of contact for Amazon customers seeking assistance through various communication channels, including phone, email, and chat. Your responsibilities will include responding to customer inquiries, resolving customer issues, and offering product recommendations. Providing excellent customer service will be a key focus of this role.
Overview of the Amazon virtual assistant role
Amazon Virtual assistants are part of a team responsible for ensuring that Amazon customers have a positive experience when interacting with the company.
We expect VAs to be highly skilled in communication, problem-solving, and customer service. They should also be familiar with Amazon's products and services, as well as the company's policies and procedures.
One of the benefits of working as a virtual assistant at Amazon is the flexibility to work from home. Virtual assistants have the option to set their own schedules and choose the hours they want to work, as long as they meet the required number of weekly hours and meet performance standards.
In addition to providing customer support, Amazon virtual assistants may also be responsible for maintaining accurate and up-to-date customer records, as well as identifying and escalating any potential issues or concerns.
Key responsibilities of an Amazon virtual assistant
Let's differentiate the key responsibilities of an Amazon virtual assistant per role.
Product Sourcing Amazon virtual assistant
Analyze the Profit Performance of Products
Should know how to evaluate profitability trends as well as pricing strategy, using various tools such as Keepa, FBA Multi-tool, BuyBotPro, and SAS.
Create a Daily Product Sourcing Plan
Should know guarantee to procure essential products to fulfill customer demand, sustain profitability, and stay competitive in the market.
Consider various criteria in sourcing products
Including competitor data, sales data, market or consumer trends, buying behavior, associated risks, and overall business environment.
Create product mix strategy
A product sourcing Amazon virtual assistant should considering stock levels per peak seasons, special events, and supplier lead time.
Track and Analyze trends in product consumption
Observe and asses variants or trends in how customers utilize or buy a specific product over a period of time.
Other related tasks in support of business operations
Being an Amazon virtual assistant may require some duties that will facilitate and maintain the smooth running of the business.
Administrative Amazon virtual assistant
Managing Amazon Seller Central
Responsible for responding to customers’ messages, inventory management, raising of queries/open cases in seller support, etc.
Managing the Prep Center
Checking inbound orders, updating necessary tracking or monitoring sheets, raising investigations, and following up with suppliers on missing, damaged items, overdue deliveries, or requesting refunds. Coordinating with prep center staff, and liaising with the Purchasing manager.
Creating and maintaining reports
Responsible for the creation of weekly, monthly, and yearly reports. Fetching of invoices from suppliers for VAT return.
15 Tasks to Outsource to Amazon Virtual Assistants
These 15 Top FBA Tasks To Outsource To Amazon Virtual Assistants are based on my own experience of running an Amazon Arbitrage business. I have taken the key tasks that make the biggest impact on my business and put them into this list to help you in your business.
Required skills and qualifications
Excellent communication skills
Virtual assistants should have strong verbal and written communication skills, as well as the ability to communicate effectively with customers from a variety of backgrounds and cultures.
Problem-solving abilities
Virtual assistants should be able to think critically and solve problems quickly and effectively. They should be able to troubleshoot issues and find solutions to customer problems.
Customer service orientation
Amazon virtual assistants should have a firm commitment to providing excellent customer service. They should be patient, empathetic, and able to handle customer inquiries and complaints with professionalism and tact.
Research Skills
Virtual assistants should have a good understanding of Amazon's products and services, as well as the company's policies and procedures.
Basic computer skills
Virtual assistants should be comfortable using computer applications and navigating the internet. They should also be able to type quickly and accurately.
Time Management
Efficiently strategize, structure, and give priority to tasks and activities to boost productivity and attain objectives within a defined timeframe.
Benefits of working as an Amazon virtual assistant
Flexible scheduling
Virtual assistants have the option to set their own schedules and choose the hours they want to work, as long as they meet the required number of weekly hours and meet performance standards.
Work from home
Virtual assistants have the option to work from home, which can be a convenient and cost-effective arrangement.
Career development opportunities
Amazon virtual assistants who demonstrate powerful performance may have the opportunity to take on additional responsibilities or move into other roles within the company.
Collaborative and supportive work environment
We value collaboration and teamwork, and strive to create a supportive and inclusive work environment for our employees.
How to hire an Amazon virtual assistant
Looking for an Amazon virtual assistant is important to follow a structured process to ensure that you find the best candidates for the role. To know more about the hiring process for an Amazon virtual assistant, you can read the previous article we created. You can find a highly qualified VA who will be able to support your business.
You can read our previous article on How to hire Amazon virtual assistant for a more in-depth description on the topic.
If you are already in the process of choosing your Amazon virtual assistant and don't know how and where to move forward. You can watch our tutorial on How to Interview your soon to be Amazon virtual assistants.
Is it time to scale your Amazon business with a virtual assistant?
I hope that this article has provided you with a clear understanding of the Amazon virtual assistant job description, and also the responsibilities and qualifications of this role, as well as the benefits of working as an Amazon virtual assistant.
If you’re still juggling your decision about hiring a virtual assistant, you may read our articles about when is the right time to hire an Amazon Virtual Assistant, and if you want to know if VAs really makes you money. Also, if you already hired an Amazon virtual assistant and want to train your Admin VA, we also have an article for that.